Parimatch Support

Parimatch online sports betting platform is a shining star in the world of sports betting and online gambling. It has earned the trust of people in a lot of countries, such as Moldova, Ukraine, Russia, Kazakhstan, South Africa, giving them high-quality service. The bettors say: once you log in to Parimatch, you won’t leave to search for another betting platform!

Millions of Indian players have already assessed the Parimatch bookmaker benefits, as some of which are: plenty of payment systems for every taste, ability to credit and withdraw the funds in the local currency, Indian rupees, convenience and simplicity of streaming the favorite sporting events and betting on them, encouraging bonuses, and other features that promote the successful betting experience. 

Parimatch India, apart from all of its strong points, has a team of very client-oriented, qualified, and helpful customer support managers, available 24/7.

Their key responsibilities lay in:

• providing advice on different issues, including the nuances of personal account registration, providing the testament to the customer identity,
  money transferring operations such as depositing and withdrawal, clarification on the Parimatch exclusive services such as Cash Out, terms of getting and using the bonuses, security-related issues, betting peculiarities, and so on;
• helping with any problems, may it be the difficulties with money withdrawal due to the payment system’s inner issues or with bets.
• processing any complaints, requests, or suggestions from the clients in order to make the platform and the service as good as possible;
• resolving the misunderstandings, and so on;

The customer support team members can be contacted seven days a week and around the clock, from every country in which Parimatch has the customer base. Reaching out to customer support doesn’t take much time or effort: on any Parimatch official site page, you can call the main menu, designed in the round form with the Parimatch logo, navigate to the “Support” section, and choose the most suitable means of communication.

The provided means are all-encompassing: the Live chat, the telephone number, allowing to either dial it or write a message to that number in Whatsapp or Telegram messaging app, and also the email address. The email address can barely be named the fastest and the most efficient way to appeal to the Parimatch team as the letters are viewed in an orderly fashion, i.e. in the same order that they are received, so the consideration of the letter may take up to 12 hours. So if your matter is urgent, e.g. it is connected with money transferring operations or clarifications of some features, it is worth using other provided methods of communication. Otherwise, if you would like to leave feedback or propose an enhancement, feel free to write a message to the Parimath email. Cooperation proposals should also be directed to the email address.

In the “Support” section all the telephone numbers and addresses are made as hyperlinks, so after clicking on them, the corresponding windows (e.g. Telegram bot page or Mailbox) will be displayed. If you are viewing the page from your smartphone or tablet, the Telegram, WhatsApp or mail app will be opened. You can write your application either in English or Hindi, and receive a response in the language of the appeal. 

Parimatch call center

Indian bettors can contact a Parimatch support representative via their contact phone numbers, listed in the “Support” section. In some cases, when the line is especially busy, it will take several minutes of waiting for the customer support representative to answer the call. Still, the line is 24-hours-a-day, and you can pick any comfortable time for you to reach out.  It is worth noting that there is a separate Parimatch customer care number for each country, and the support managers that are aware of the specific issues that might be faced by customers in different countries, and how to deal with them. 

Live-chat

Parimatch Live Chat is considered to be the most comfortable way to get a hold of a customer support manager, and also the fastest one, as the response will be virtually immediate, and in a convenient form. The live chat widget window can be extended by clicking on the “Live chat” yellow icon at the bottom-right side of the screen on any page of the Parimatch site. Then, you will need to introduce yourself and enter the email address (or simply sign in with your personal Parimatch account, if you have one, or with help of Facebook or Google), and fill in the “Message” field with the details of your question or problem. Finally, click “Start chatting” and wait a bit for the support officer to respond to you. 

WhatsApp & Telegram support line

Parimatch bookmaker values each of its clients around the world and is committed to ensuring that their needs are fulfilled in the best way. Taking into consideration the fact that more and more people nowadays perform chatting rather than making telephone calls, the Parimatch team has decided to add the support line in the most popular messengers  – Telegram and Whatsapp. This way, the customers won’t feel any discomfort at asking for help or guidance and access to all the answers and functionalities from their gadgets. 

You can contact the support team via the specially developed Telegram bot, or send a message in the Whatsapp chat. 

It is worth noting that in the messengers, only text messages are acceptable, as this is the most generally acceptable format. The customers are asked to refrain from sending voice messages or videos. Still, if you want to illustrate your problem with a screenshot and screencast to provide the customer support representative with a deeper understanding of an issue, you are free to attach them.